Saddleworth Festival

of the Arts

Terms and conditions

EXCHANGES AND REFUNDS

Before placing a booking, carefully review your event and ticket selection. Once purchased tickets cannot be exchanged or refunded unless the Event is cancelled, moved to another date, or if details of the Event are significantly changed after a booking is placed (significant changes being a change of headline act (concerts only), venue or show time).

CANCELLED AND POSTPONED EVENTS

Event Cancellation

If an Event is cancelled by the Event Organiser (i.e. a cancellation due to circumstances beyond the Event Organiser's control), Saddleworth Festival Limited will refund the purchase price of your tickets including your booking administration fee, (but excluding any delivery charge); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket.

Where Saddleworth Festival Limited has been notified by the Event Organiser of an Event cancellation, we will use best endeavours to contact Customers by e-mail (using the details provided at the time of booking) advising them of the cancellation and initiating the refund process.

Saddleworth Festival Limited is normally notified in advance of any pending Event cancellation by the Event Organiser. We then automatically initiate refunds to all tickets purchasers. Customers can also notify Saddleworth Festival Limited directly if they discover than an event has been cancelled.

Event Postponed or Change of Venue

If an Event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the Customer wish to attend the revised Event. If not, Saddleworth Festival Limited will refund the purchase price of your tickets including our booking administration fee, (but excluding any delivery charge); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Customers must contact Saddleworth Festival Limited no later than the Monday following the event's revised date.

Significant Change to Event Line-up

Should the headline artist (concerts only) not appear or if the line up or content is substantially changed from that advertised at the time of purchase, then Saddleworth Festival Limited will on request refund the purchase price of your tickets including our booking administration fee, (but excluding any delivery charge); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Customers must contact us as soon as possible and no later than the Monday following the event's stated date.

Event Specific Refund and Exchange Terms and Conditions

Some Event Organisers will explicitly stipulate that cancellation due to weather, act of God or any other unavoidable eventuality will not result in a refund. If such terms have been applied, they will be displayed on the booking page for Customers to read in the course of the booking process and; having been so displayed; shall prevail over the provisions above, meaning that no refund will be due.

Saddleworth Festival Limited will under no circumstances be responsible for any remedy for inconvenience, consequential expenses incurred or any other loss or damages resulting from the cancellation of any Event.

Please note, it is the Customer's responsibility to check whether the Event is going ahead at the scheduled date, time and venue, and Saddleworth Festival Limited cannot guarantee that they will inform the Customer of any changes to the event date, time or venue.